A supplier is already known?

Our native speakers in the respective country conduct a telephone conversation with the potential supplier. A personal phone in the local language strengthens cooperation and creates a certain familiarity. Basic specifications can be discussed during the telephone call (e.g. minimum order quantities, forms of payment, references, etc.). An initial inquiry is sent to the supplier in writing, mostly by email.

There is a first offer

If the first offer is satisfactory, we try to check the seriousness of the supplier further. We find out more information about the supplier and, if possible, use modern means of communication in the supplier’s national language

Nothing negative known about supplier

The offer is deepened, which means the necessary details are worked out. It is also important which certificates or licenses are required. Of course, there are also special requirements in the EU, e.g.European power plugs. The details for the forwarding agent, such as the volume and weight of the merchandise in the packaged condition, are also important. Be clear about how you would like your goods to be delivered (in boxes or costs, possibly on pallets, etc.)

Extended offer is available

With the above information from the extended offer, we will prepare a cost calculation for you. This receives the following costs incurred: price of goods, prices of transport based on our experience, costs of money transactions, costs of our service and we determine a provisional non-binding customs tariff. However, the calculation does not include the following costs that also arise or may arise: A sample shipment in advance, laboratory tests of the sample, research and advice from a lawyer on import and a factory visit or production monitoring

Sample order

In order to be sure that the supplier can also deliver the right article in the right quality, we recommend ordering a sample. We can also assist you with the processing of the sample up to delivery to you.

Import service order

If you have requested it, our recommended lawyer will contact you for advice. Depending on that, we can trade a sample shipment for you so you can check the quality of the product. If you order it, we will organize your visit or a visit to the factory by one of our employees

The purchase agreement

In cooperation with you and the supplier, we draw up a purchase contract according to your specifications, which forms the basis for the purchase between you and the supplier. We endeavor to have all agreed points included in the contract by the supplier. Please also make sure that the contract contains as many important points as possible, as it is difficult to make subsequent changes or it is difficult to assert liability towards the supplier in the event of later defects if important points were missing in the contract.

In the case of larger order volumes with many details, we also propose the conclusion of a purchase contract. The proforma invoice then serves as an additional agreement and is the basis for the payment. The terms of the contract are included in the drafted sales contract. Since we are not allowed to give legal advice, we recommend that you have it checked by our lawyer or hire your own lawyer to check it. You can also get to know our lawyers in the About Us section of this portal.

Production monitoring

Of course, we remain in contact with the supplier during production. On request, we can also carry out complex production monitoring on site for you. A factory visit during or after production is possible on your behalf.

advance payment

Depending on which form of payment you have chosen, after production or after receipt of the copy of the “Bill of Lading” the payment on account to the supplier is possible, also via our intermediary account

Commissioning of the shipment

After the end of production and, if necessary, a factory visit to take delivery of the goods, we will arrange for you to be picked up by a local agency so that the goods can be taken to the ship. After a few days you will receive confirmation that the Bill of Lading (BL)

Assignment of a forwarding agent

After we have received the copy of the BL, we commission a forwarding agent in Germany, which will contact you with questions of logistics and customs clearance. After paying the total amount of the goods, you will usually receive the necessary commercial documents by post.

Delivery at your place

After delivery, you will of course check the goods very carefully and inform us immediately of any damage or defects. Of course, we will continue to support you with technical questions, with guarantee and liability enforcement.

cancellation guarantee

After each point of our services, we give you the opportunity to withdraw from the service contract. Only the costs for the services that we have already carried out will then be incurred. That means you only pay us for what you need. Although we cannot guarantee that other contractual partners will also accept a cancellation if other contractual partners are already involved (e.g. manufacturers, freight forwarders), we always strive to offer our customers the best service. We also try to agree on the most generous cancellation rights possible with the suppliers or manufacturers. With Agentur Frisch you are always well advised and looked after because that is our claim.